Terms and Conditions of Design

 

business hours

OPEN Monday, Tuesday, Thursday and Friday

CLOSED Wednesdays, Weekends and Major US Holidays
No correspondence should be expected on closed days unless previously discussed.

While no emails will be worked on my off days, I am still typically working on current projects behind the scenes. Please notice that no correspondence will be done on CLOSED business days and a reply should be expected the next day.

communication

Emails with current and ongoing projects can expect a reply within 36 hours when during business days. Inquiries and other communications have a turnaround response time of up to 48 hours. I ask that those not a part of a current or rush project please respect mine and my current client’s time when waiting for a response! Thank you so much!

I prefer to stick with typed communication only. I do not communicate with clients via phone or video messaging. It is important to keep a record of all dialogue between designer and client and typed communication is the best way to do this.

payments

Laura Jane Designs accepts payments through PayPal only. Please no eChecks. By paying your invoice, customers are agreeing to these terms and conditions. You even check a box saying you’ve read and understand this. Full payment is required before the installation of any design.

A 50% deposit on all projects over $200 is required to hold your place on the queue.
Projects quoted under $200 is required to be paid in full at the time of booking.

Once a customized quote is agreed upon your deposit is due, via PayPal, within 7 days to guarantee your given start date. If deposit is not made in this 7 day period, your design start date is up for grabs to the next client in line.

All deposits are non-refundable. I am as firm as my son’s head is hard on this.

refunds

If for any reason you are unsatisfied with your service, please contact me about your expectations and experience. Anything and everything will be done to ensure complete satisfaction with your project. Due to the nature of the services there are no refunds.

privacy

I will need access to WordPress and hosting accounts to complete installation on designs. Most important is FTP access, or your File Manager. Any private information passed between myself and the client will be kept that way; private. In order to install the client will need to grant me author privileges for Blogspot blogs. The client does not have permission to install any custom designs since they are installed for free!

copyright

Laura Jane Designs is not liable for any photographs of digital elements provided by clients. I assume that if you are providing me with an image to use that you have attained the proper permissions from the rightful owner. Digital scrap kits, stock photos and other graphics requested must be purchased by me so I can make sure it’s abiding by the terms of the digital designer.

All designs and coding by Laura Jane Designs is protected by copyright law. No one may copy or edit any of my designs or coding unless you have express permission by me. Images, coding, and other elements are NOT to be shared, copied or altered in any way.

Images and graphics made and installed by Laura Jane Designs are not to be copied or altered in any way. Making your own changes to these graphics is not allowed. Using the graphics and images made by Laura Jane Designs on any other site, page or marketing medium is not allowed. For example, it is not allowed to use your blog header as your Facebook timeline cover unless permissions is given directly from me. Graphics are specifically created with different resolutions and dimensions.

It is important that the integrity of all graphics made by Laura Jane Designs is respected by the client.

Graphics made by Laura Jane Designs for web use are not to be used for printing. High resolution files appropriate for printing must be purchased separately or agreed upon at the designer’s discretion.

design credit

Credit will be given to Laura Jane Designs and any appropriate digital designer in the form of a link back placed at the bottom of every site design. This link is NOT to be removed by the blog author unless your complete template and design is redone. If you are adamant about credit being removed from the site, there is a $100 credit kill fee.

revisions

All site designs include ONE concept based on your initial design brief and up to two revisions to that concept. After the client signs off on the image concept we proceed with a test site. No major revisions are allowed once the design is up on a test site. This includes, but is not limited to, color scheme, header structure, layout structure and any major graphics incorporated into the design.  Any additional major revisions will be billed at my hourly rate of $40 an hour.

All files and pictures will be deleted from my network 30 days after completion. Any minor revisions in that 30 day period are no charge. I reserve the right to determine once revisions become excessive and may assess an additional fee. But seriously, if you’re not being ridiculous then I’m always happy to help!

I can store all customized templates and graphics for a one time $15 fee.

By request, any headers containing pictures can have an additional, flattened image with the picture removed emailed to you for you to make any picture updates in the future without my interference. There is no extra charge for this. The image is not to be copied, shared, or displayed anywhere except the site it was designed for. It is the responsibility of the customer to keep this file for any revision after the initial 30 day period.

liability

You must back up your template prior to installation. I am not responsible for any material or widgets lost during installation. If you have any trouble doing this, please contact me. It’s super easy.

I’m not responsible for any coding or widget mess-ups once your design is installed. Please be careful when editing your template. I reserve the right to assess a fee for any corrections.

Laura Jane Designs is not liable for your template or design in the event of a WordPress, theme or plugin update. It is impossible to design for future updates. If a WordPress, theme or plugin update has messed up your template or design in any way, please contact me. I reserve the right to correct these problems at my hourly rate of $40 an hour.

compatibility

Laura Jane Designs can ensure that your design is compatible with the most up to date Firefox, Chrome, Safari and Internet Explorer browsers at the time of installation. I, of course, highly recommend you use the latest version of Firefox for the best browsing quality. Laura Jane Designs cannot guarantee your design will be mobile friendly with the iPad, mobile phone or any other viewing tablet unless it is specified and discussed during the initial quoting. Minimum resolution guaranteed is 1024×768 pixels, the standard resolution for the iPad Landscape view.

If you need a mobile responsive design this must be discussed before design work begins and is subject to an additional fee.

completion

Due to the nature of this business and because I am determined to make every client 100% satisfied, some designs tend to take longer than expected. Since I limit the amount of projects I work on simultaneously, the estimated start date I give you is just that: an estimate. I take on, at most, 2-4 designs at a time. Most designs can be completed within 5-6 weeks {I give myself a wide berth. You never know with a toddler running around}.

Please be assured that services will always be rendered professionally and efficiently within my means. If you have any concerns regarding your current wait time PLEASE email me so I know {callmelaurajane@gmail.com}.

rush orders

I can provide graphics or a design for rush services.  A rush fee up to 50% of your project total may be assessed because that means a couple of long nights for a tired mama. I will adjust this fee for smaller graphics (buttons, headers, business cards, etc). Rush designs will shoot up to the next spot on my schedule. This does not necessarily guarantee a completion date within a certain time period so I ask that you tell me ahead of time if you have a specific deadline. Please contact me ahead of time to make sure I have a rush spot open!

Fill out my online form.

I reserve the right to refuse service to any customer and to edit these terms at any time.

Any questions regarding my Terms of Design, please contact me.

These terms were revised and published in February 2014.

Imitation is not always flattery. It’s stealing. So please, be inspired but don’t copy and paste.